before I do the ice cream, and make sure it's at least 5 degrees below zero. I also leave the bowl in the freezer at least 32 hours. If you take out the bowl around the defrost cycle, that would affect it, and there's no way to know exactly when it's happening (assuming you have a self-defrosting freezer), so it's a good idea to check with a thermometer.

If it's not the freezer temperature, it could be the bowl - mine went bad after a year or so, and I sent it back to Krups. They replaced it with a new one, which has been working fine for years.

Too bad Krups doesn't make ice cream makers anymore - they're the best - none of the other brands can compete.